Effective January 2025

Authentic Perspectives Counseling & Coaching, LLC

www.authenticperspectivescc.com

 

OVERVIEW

This website is operated by Authentic Perspectives Counseling & Coaching, LLC ("APCC"). By accessing this site, scheduling an appointment, or purchasing services, you agree to these Terms of Service. If you do not agree, you may not use the website or services.

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We reserve the right to update these Terms at any time. Continued use of our services constitutes acceptance of changes.

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SECTION 1 - REGISTERED INTERN VS. LICENSED THERAPIST

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A registered mental health intern is not the same as a licensed therapist. As a registered intern:

• Services are provided under supervision of a licensed professional.

• Clinical work is closely monitored to ensure adherence to ethical and regulatory guidelines.

• Clients benefit from fresh perspectives, up-to-date knowledge, and affordable services.

 

For credential-related concerns, please contact helloapcc@gmail.com.

 

SECTION 2 - PAYMENT POLICY

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• All sessions are self-pay and require payment through an accepted payment method (e.g., cash, credit card, or commercial insurance).

• If insurance is declined, the client must pay the full session cost.

• A credit card authorization form must be completed before services begin, allowing APCC and La Tanya D. Walker, M.Ed. to charge for sessions and applicable fees.

• Payments for private pay sessions are collected on the morning of the scheduled session.

 

Declined Payments & Session Access

• If a payment is declined before the session, access to the Telehealth platform will be denied until payment is resolved.

• Clients have a 15-minute grace period to resolve the payment issue. If not resolved, the session is disconnected and considered a no-show or late cancellation, incurring a full session fee.

 

Insurance Reimbursement

• We do not bill third-party payers or provide documentation beyond payment receipts.

 

SECTION 3 - ELECTRONIC HEALTH RECORD (EHR) SYSTEM

 

Effective January 13, we are transitioning from Theraplatform to Carepatron for enhanced client management.

• Carepatron will now handle all communication, including cancellations, rescheduling, and document management.

• Carepatron is fully HIPAA-compliant and ensures secure messaging and automated payment processing.

• Clients are expected to regularly check the client portal for updates.

 

SECTION 4 - CLIENT PORTAL, SESSIONS & COMMUNICATION

 

Clients must keep their information current in the client portal.

• Telehealth sessions will be conducted via Carepatron or Zoom.

• If assistance is needed for password resets, notify us during your next session.

• All non-emergency communication (billing inquiries, updates) must be handled via the client portal.

 

Emergency Contacts

 

For emergencies, do not use email or text. Instead, contact:
🚨 911 or the 988 Suicide & Crisis Lifeline
🚨 Crisis Hotline of Central Florida: (727) 791-3131
🚨 Mental Health Hotline: 1-800-950-NAMI (6264)

 

SECTION 5 - MENTAL HEALTH CRISIS PROCEDURES

 

APCC does not provide emergency or crisis intervention services. If you are experiencing a mental health crisis, including suicidal thoughts, self-harm, or a psychiatric emergency, follow these steps:

 

1️⃣ IMMEDIATE DANGER: Call 911 or go to the nearest emergency room.
2️⃣ SUICIDE RISK: Call the 988 Suicide & Crisis Lifeline (24/7) for immediate support.
3️⃣ CRISIS HOTLINE: Call Crisis Hotline of Central Florida at (727) 791-3131.
4️⃣ NON-LIFE-THREATENING MENTAL HEALTH SUPPORT: Call 1-800-950-NAMI (6264) for resources and guidance.

 

What APCC Can & Cannot Do in a Crisis:

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✔ We can:

• Help you develop a crisis plan in therapy.

• Offer referrals to crisis support resources.

❌ We cannot:

• Provide 24/7 crisis intervention.

• Respond to emergency texts, calls, or emails outside of scheduled sessions.

 

If you or a loved one is in distress, seek immediate professional help from emergency services.

 

SECTION 6 - EMAIL & TEXT COMMUNICATION POLICY

 

Email is used for non-urgent inquiries only. APCC cannot guarantee the confidentiality of email communication.

 

Email Security Considerations:

• Employer-provided emails may be monitored by employers.

• Shared email accounts may expose your messages to others.

• Emails may be intercepted by hackers.

• Do not use email for emergencies, legal issues, or substance abuse concerns.

For urgent matters, call 911 or the appropriate crisis hotline.

 

SECTION 7 - CREDIT CARD INFORMATION

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• An active credit card must remain on file in our system.

• Clients must update expired or changed card details and complete a new credit card authorization form as needed.

 

SECTION 8 - CANCELLATION & NO-SHOW POLICY

 

To avoid fees, cancel or reschedule via the client portal, phone, text, or email at least 24 hours before your session.

 

Late Cancellations (Less than 24 Hours Notice)

• A full session fee will be charged for late cancellations.

• The cancellation fee must be paid before additional services are provided.

 

No-Show Policy

• If you do not attend your session without notice, you will be charged the full session fee.

 

Rescheduling Policy

• Clients are allowed three (3) no-shows, late cancellations, or rescheduled appointments before services are terminated.

• Rescheduling after termination or excessive cancellations is at the clinician’s discretion.

 

Emergency Situations

• If an appointment is missed due to a medical or family emergency, contact us immediately.

• Fee waivers for emergencies are considered on a case-by-case basis.

 

SECTION 9 - RELEASE OF INFORMATION

 

Clients are responsible for ensuring permission to release information is up to date for optimal care provision.

• Changes to release forms must be submitted via the client portal.

• Information will not be released without client authorization unless legally required.

 

SECTION 10 - TELETHERAPY SERVICES

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• Teletherapy is conducted via Carepatron or Zoom.

• Clients must ensure a private and secure location for sessions.

• APCC is not responsible for connectivity issues.

 

SECTION 11 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

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• We do not guarantee uninterrupted or error-free service.

• We are not responsible for technical issues preventing access to services.

• Services are provided as is without warranties or guarantees.

 

We are not liable for:

• Missed appointments due to internet issues.

• Payment disputes with BNPL providers.

• Emotional distress or dissatisfaction with therapy outcomes.

 

SECTION 12 - GOVERNING LAW

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These Terms are governed by the laws of the State of Florida, Orange County.

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SECTION 13 - CONTACT INFORMATION

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📧 Email: latanyadeniese@gmail.com
📞 Phone: (407) 717-5950

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SECTION 14 - MEDICAL DISCLAIMER 

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1. Educational and Informational Purposes Only

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Authentic Perspectives Counseling & Coaching, LLC ("APCC") provides content on various wellness topics, including mental health, relationships, stress management, sleep, personal growth, depression, therapy, and more. This content is intended solely for educational and informational purposes and should not be construed as medical, psychological, or professional advice.

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2. Not a Substitute for Professional Medical or Mental Health Advice

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The information, services, and resources offered by APCC are not a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician, licensed mental health professional, or other qualified health provider with any questions you may have regarding a medical or psychological condition. Do not disregard professional medical advice or delay seeking it because of information you have obtained from APCC.

 

3. Registered Mental Health Counselor Intern Status

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La Tanya D. Walker, M.Ed., is a Registered Mental Health Counselor Intern in the state of Florida. As a registered intern, she practices under the supervision of a qualified, licensed professional, adhering to the regulations set forth by the Florida Department of Health. While she provides counseling and coaching services, she is not yet a licensed mental health counselor. For more information on the scope of practice for registered interns in Florida, please refer to the Florida Department of Health's guidelines.

floridasmentalhealthprofessions.gov

 

4. Coaching Services

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APCC offers coaching services aimed at personal development and wellness. These services are distinct from psychotherapy and are not intended to diagnose, treat, or cure any mental health disorders. Coaching is a collaborative process designed to help clients achieve specific personal or professional goals. It is not a substitute for counseling, psychotherapy, psychoanalysis, mental health care, or substance abuse treatment.

 

5. Testimonials

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Any testimonials or endorsements by clients, represented in APCC's content, are based on individual experiences and results. These testimonials are not intended to guarantee or predict similar outcomes. Individual results may vary, and your experience may not reflect the experiences of others.

 

6. No Guarantees

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APCC makes no guarantees about the outcomes of following the recommendations provided in its content. All information is provided "as is" without any representations or warranties, express or implied.

 

7. Personal Responsibility

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Your use of APCC's content is voluntary, and you assume full responsibility for any outcomes or results. You agree to use your own judgment and due diligence before implementing any ideas, suggestions, or recommendations from APCC's content.

 

8. Limitation of Liability

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APCC, its affiliates, and its contributors are not liable for any direct, indirect, incidental, consequential, or punitive damages arising from your access to or use of any content provided by APCC.

 

9. Emergency and Crisis Situations

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APCC does not provide emergency or crisis counseling services. If you are experiencing a mental health crisis or emergency, please contact one of the following resources immediately:

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• Emergency Services: Call 911

• 988 Suicide & Crisis Lifeline: Dial 988

• Crisis Hotline of Central Florida: (727) 791-3131

• Mental Health Hotline: 1-800-950-NAMI (6264)

• Warmline: Visit Warmline.org

 

By engaging with APCC's content, you acknowledge and agree to this disclaimer in its entirety.