FAQs | Authentic Perspectives Counseling

Frequently Asked Questions

answers to the most common questions

FREQUENTLY ASKED QUESTIONS ABOUT
THE HEALING WELL

Rhythm & Balance
Designed for steady, moderate support. Ideal for women maintaining emotional stability while navigating life responsibilities. Supports a bi-weekly to every 3-week rhythm of care.

Restore & Rebuild
Designed for higher-need or more intensive seasons. Offers greater scheduling priority and additional support for stress recovery, nervous system regulation, and rebuilding emotional capacity. Ideal for weekly to bi-weekly care.

Both levels include therapeutic resources, structured support, and access to discounted session rates. The difference lies in level of support and care rhythm.

Your membership supports ongoing therapeutic care by giving you access to:

• Discounted session rates
• Priority scheduling
• Therapist-guided regulation and recovery tools
• Reflection resources to support between-session progress
• Structured support that helps care stay consistent and organized

Membership is designed to anchor your care in continuity, relational depth, and therapeutic momentum — without hidden fees or confusing policies.

Care at Authentic Perspectives is structured through The Healing Well membership to support consistency, continuity, and meaningful therapeutic progress. Ongoing counseling is not offered on a drop-in or occasional basis.

All new clients begin with a comprehensive assessment. From there, we determine the most appropriate care rhythm and membership level to support your needs and season of life.

This structure protects the therapeutic relationship, keeps care organized, and ensures support is steady rather than reactive.

FREQUENTLY ASKED QUESTIONS

Authentic Perspectives Counseling is a private pay practice and is considered Out of Network (OON) with most insurance providers.

We currently accept:

Cash Payments (via Zelle or CashApp)
Credit & Debit Cards paid through Stripe (including HSA/FSA cards)
Foundation Vouchers – Accepted from organizations such as The Loveland Foundation. Clients using Foundation vouchers are require to pay the balance of clinicians sessions fees. (i.e., Foundation Voucher $120, Clinician fees $185*, client will pay $65 per session)
Clients with out-of-network benefits may use Thrizer to assist with reimbursement.

To confirm eligibility contact:
📩 hello@authenticperspectivescc.com

No, we do not offer a traditional sliding scale.

We provide affordable access through The Healing Well™ Membership, our in-house program created to make counseling more accessible without compromising quality of care.

This membership-based model is ideal for individuals seeking affordability, consistency, and flexibility—without the limitations of insurance or per-session billing.

Learn more about The Healing Well™.

Authentic Perspectives Counseling is a private pay, out-of-network practice. We do not bill insurance directly.

Clients who have out-of-network mental health benefits may still be able to use their insurance. We partner with Thrizer, a secure platform that helps eligible clients submit claims for possible reimbursement, making the process easier and more streamlined.

You may also contact your insurance provider to understand your deductible, coinsurance, and out-of-network coverage.

Many clients value working with a therapist without third-party limitations or interference.

Benefits of Private Pay

Freedom to Choose Your Provider
You are not restricted to insurance panels and can work with a counselor aligned with your goals and values.

Enhanced Privacy
Insurance companies often require diagnoses, treatment details, and progress reports. Private pay keeps your care more confidential.

No Session Caps
Insurance plans commonly limit the number or frequency of sessions. Private pay allows therapy to continue based on your needs, not insurance rules.

Greater Control Over Care
Insurance may dictate type, length, and frequency of services. Private pay gives you and your therapist control over your treatment plan.

Flexible Frequency
Many clients benefit from more than one session per week, especially early on. Private pay allows for increased support when needed and available.

Diagnosis Requirements
Insurance requires a mental health diagnosis for reimbursement. Private pay allows us to focus on your needs without pressure to assign a label solely for billing purposes.

For business purposes outlined in your intake paperwork, a valid credit card must be kept securely on file throughout the duration of services. This policy ensures timely and consistent payment for sessions, cancellations, and any agreed-upon services rendered.

Your information is stored in a secure, HIPAA-compliant system that protects your confidentiality and meets the highest industry standards for data security. Your card will only be charged in accordance with the financial terms outlined in your consent forms.

After discharge, and once your account is in good standing with no outstanding balances, your card information will be removed from our system.

If your card is declined for any reason, you will have 48 hours to update your payment method. If no valid card is provided within that time frame, your account may be suspended or closed until payment is resolved.

Yes. Once your client intake forms are forms are complete you will receive a link to request a new client appointment.

Appointments remain pending until all required intake paperwork is submitted, reviewed, and, if you are a private pay client, a valid payment method is received and approved. This helps us confirm that we’re a good clinical match before moving forward.

Please check your inbox (or spam folder) for a message from our Client Portal containing your intake documents.

Payment Notice:
To verify your card, we may authorize a small amount at any time between scheduling and your first appointment. If the card is declined during this process, your appointment will be automatically canceled. This applies to all new private pay clients.

Yes, if you are a self-pay or private pay client, payment for the full intake session is required in advance. The comprehensive assessment rate is $299, for a 90-minute session unless you’ve been approved for a reduced fee. In that case, you’ll be required to pay the agreed-upon rate. The client is also responsible for a $100 one-time administrative fee, which will be deducted from first session should client join membership within 30-days of comprehensive addessment.

Your appointment will not be approved until payment has cleared. This process may take anywhere from a few minutes to a few hours. If payment is declined, you will be notified via email and given 24 hours to update your payment method. If not resolved within that time, your file may be closed.

If you are using insurance, you will not be required to pay in advance; however, any applicable co-payments or fees will be shared with you before your first appointment and must be agreed to in writing.

While Authentic Perspectives Counseling serves predominately high-performing Black women, ages 30 and up , we do offer the same level of service to women and men across ethnic backgrounds..

Our clients are purpose-driven and often carry the weight of multiple roles, mentally, emotionally, and spiritually. We support women who are seeking clarity, healing, and sustainable growth without losing themselves in the process.

Whether you're leading in the boardroom, the pulpit, the community, or all three, we’re here to help you stay well while doing the work.

Counseling made easy—because healing shouldn’t be hard.

online services

Online counseling that meets you where you are, designed just for you.

multiple payment options

We accept all major credit cards, Health Savings Accounts (HSA), Flexible Spending Accounts (FSA)

reimbursement eligibility

Authentic Perspectives Counseling is an out-of-network, private pay practice. Many clients are still able to use their insurance benefits if their plan includes out-of-network mental health coverage. We partner with Thrizer, a secure claims platform that helps simplify the reimbursement process for eligible clients. You may also contact your insurance provider to learn more about your specific out-of-network mental health benefits, including deductibles and reimbursement rates.

client booking portal

To get started, please complete our brief Pre-Screen Form. If your needs align with our services, you’ll receive intake paperwork and a scheduling link for your first session.
Note: Appointments are not confirmed until all paperwork is completed and submitted.

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Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS ABOUT
THE HEALING WELL

FREQUENTLY ASKED QUESTIONS

Benefits of Private Pay

Counseling made easy—because healing shouldn’t be hard.

online services

multiple payment options

reimbursement eligibility

client booking portal

407.536.8670

Stay Connected

Frequently Asked Questions

FREQUENTLY ASKED QUESTIONS ABOUT THE HEALING WELL

FREQUENTLY ASKED QUESTIONS

Benefits of Private Pay

​

​Counseling made easy—because healing shouldn’t be hard.

online services

multiple payment options

reimbursement eligibility

client booking portal

407.536.8670

Stay Connected

FREQUENTLY ASKED QUESTIONS ABOUT
THE HEALING WELL

Counseling made easy—because healing shouldn’t be hard.